Privacy & Messaging Policy

Pineapple Pools, LLC DBA Pinnacle Pools and Spas

Effective Date: February 2026

1. Company Details

Friendly business name: Pinnacle Pools and Spas

Legal business name: Pineapple Pools, LLC DBA Pinnacle Pools and Spas

Business email: [email protected]

Business phone: +1 402-258-9191

Website: https://omhpinnaclepools.com/

Where this policy refers to "Pinnacle Pools and Spas," it means Pineapple Pools, LLC DBA Pinnacle Pools and Spas.

2. Information We Collect

We collect the following information when you submit forms, schedule appointments, call us, or otherwise use our services:

Contact information: Name, email address, phone number, address.

Business information: Company name, role, industry, business needs.

Communication data: Emails, SMS messages, chat transcripts, call recordings where legally permitted.

Technical data: IP address, device information, browser type, pages visited, cookies and similar technologies.

Transaction data: Billing details and purchase history for our services.

Consent data: Opt-in method, timestamps, source, and proof of consent for email and SMS programs.

3. How We Use Your Information

We use your information to:

Provide and manage our pool construction, renovation, and maintenance services.
Communicate with you about inquiries, projects, billing, and support.
Send appointment reminders, account notifications, and service-related alerts (email, SMS, voice).
Send marketing and promotional messages where you have given appropriate consent.
Improve our website, products, and services through analytics and performance monitoring.
Comply with legal obligations and enforce our agreements.

4. SMS/Text Messaging Program (A2P)

4.1 Program Description

By providing your mobile number and opting in, you agree that Pinnacle Pools and Spas may send you SMS/text messages related to:

Service updates and important account notifications
Appointment confirmations and reminders
Support messages and operational notifications
Marketing and promotional offers, where your consent allows

Message frequency may vary based on your interactions with us.

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4.2 Opt-In

You may opt in to receive SMS by, for example:

Submitting a form that clearly discloses SMS delivery and includes a consent checkbox, together with your mobile number.
Texting a keyword to a published Pinnacle Pools and Spas number.
Providing written or digital consent during onboarding or service agreements.

Where required, we may send a confirmation message asking you to verify your subscription (double opt-in).

4.3 Opt-Out and Help

You can opt out of SMS at any time:

Reply STOP to any SMS from us to cancel future messages from that program.
Reply HELP for help or more information.
Email [email protected] to change your preferences or opt out across all programs.

After you send STOP, you may receive a single confirmation message. You will then no longer receive marketing SMS from that program unless you opt in again.

5. SMS Privacy and Data Sharing (A2P Required Language)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for providers and carriers used to deliver our messages (such as messaging platforms and network operators) or where required by law.

All general data sharing described in this policy excludes SMS opt-in originator data and consent, except as necessary to provide the messaging service or comply with legal obligations.

6. Information Sharing

We do not sell or rent your personal data and do not share it for third-party marketing. We may share information only with:

Service providers and processors (hosting, CRM, SMS or voice platforms, analytics, payment processors) under strict confidentiality and security obligations.
Legal or regulatory authorities where required to comply with law or protect our rights and users.
Successors in interest in the event of a merger, acquisition, or asset transfer, subject to appropriate safeguards.
Other third parties when you explicitly request or consent to such sharing.

7. Data Security and Retention

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. We keep your information only as long as necessary to provide services, meet legal and accounting requirements, resolve disputes, and maintain required suppression and consent records, including SMS opt-in and opt-out logs for carrier and regulatory compliance.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal information.
Object to or restrict certain processing.
Opt out of marketing emails via the unsubscribe link and SMS via STOP.
Request copies of your information in a portable format.

To exercise your rights, contact [email protected].

9. Changes to This Policy

We may update this Privacy & Messaging Policy periodically. Any changes will be posted on our website with a revised "Last Updated" date. Continued use of our services after changes are posted means you accept the updated policy.

10. Contact

Pineapple Pools, LLC DBA Pinnacle Pools and Spas

Email: [email protected]

Phone: +1 402-258-9191